Canon Super G3 – Troubleshooting Guide (DriverFiles)
Most people landed here assuming the Canon Super G3 had developed a driver fault because behavior changed suddenly or errors appeared mid-job. These notes exist to record what actually happened once that assumption was tested. In several cases the driver wasn’t the limiting factor.
Problem: Prints one page then stops with “Load correct paper cassette” error
What users observed: The device would successfully print a single page, then immediately halt and report a cassette error. This repeated consistently, creating the impression that the printer was aging out or failing electronically.
What was tried: Attention stayed on software and driver checks at first, since the printer could clearly print at least one page.
What this turned out to be: The error aligned with paper handling issues.
Where this sometimes ended: Once the physical paper feed issue was addressed, the one-page-only behavior stopped.
Problem: Fax cannot send or receive - stuck on auto-redial
What users observed: The machine repeatedly attempted to dial but never completed sending or receiving faxes. Auto-redial continued without a clear error that pointed to a single cause.
What was tried: Various checks and resets were attempted, but no single change consistently broke the redial loop.
How this played out: The behavior persisted without a confirmed resolution.
Problem: Jobs sent but printer never starts printing
What users observed: Data appeared to reach the printer, and the memory indicator lit up, but no pages were produced. Power cycling used to clear it temporarily, but eventually stopped helping.
What was tried: Basic resets and hardware reseating were attempted repeatedly as the problem became more frequent.
How this played out: The printer reached a point where it would accept jobs but not act on them.
Problem: Repeated paper jam errors with no paper present
What users observed: The device reported paper jams even though no paper was visible inside or outside the machine. The error appeared generic and disconnected from what could be seen.
What was tried: Physical inspection focused on clearing anything that might have triggered a jam state.
Where this sometimes ended: Once a hidden obstruction near a sensor was removed, the false jam condition cleared, and printing resumed.
Other printers showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes