Dell WIA Driver

Use the firmware and/or driver update advice on this page at your own risk; we are not responsible for any damage or malfunction to your hardware resulting from following our recommendations.

A WIA (Windows Image Acquisition) driver is used to facilitate communication between imaging devices, such as scanners and digital cameras, and the Windows operating system. This driver standardizes the way Windows interacts with these devices, enabling them to seamlessly integrate with the operating system's imaging services. Here is a short guide on installing the Dell WIA driver. 

Installing the Dell WIA Driver

Users on older OS versions such as Windows XP, Vista can sometimes experience issues with the Dell drivers. More precisely, Windows can alert that the Dell WIA driver is missing, and therefore Windows can't recognize the printer/scanner. If that's a common reoccurrence, here are the quickest solutions. 

1. Solution 1: Restart Windows Image Acquisition (WIA) Service: Find the WIA Service by typing services in the Windows search box. Locate WIA (Windows Image Acquisition (WIA), right-click on it, and select Properties. Allow automatic startup, and press Start in the WIA interface. If the WIA is already running in the background, you may need to manually stop it first. 
2. Solution 2: Reinstall the Dell Scanner Driver: Open device manager, find the Imaging Devices, right-click on the scanner when you find it, and select Uninstall. Download the files at the bottom of this page, and install the latest Dell scanner drivers, which contain the Dell WIA driver. 
3. Solution 3: Troubleshoot for your Scanner: If the issue persists, go to settings, find the Update & Security option, and select Troubleshoot. Select the Hardware and Device option and run the troubleshooter. 

You can find the latest Dell scanner drivers at the bottom of this page. Simply complete the Captcha and download the files. The downloaded folder will contain the latest scanner drivers for Dell, which automatically contain the latest Dell WIA scanner. In case this driver doesn't resolve the issue, visit our Dell page and browse other Scanner drivers to find the one that's specifically released for your scanner model.