Fujitsu fi-7160 – Troubleshooting Notes (DriverFiles)
This page documents recurring cases where the Fujitsu fi-7160 scanner is detected by the operating system and the driver installs successfully, yet scanning fails or does not start.
In these situations, users often assume the driver installation is incomplete or corrupted and repeatedly reinstall it without resolving the issue.
In most documented cases, the driver itself is not the cause of the failure.
The underlying problems are typically related to interface configuration, scanner service state, or TWAIN / ISIS layer behavior rather than the Fujitsu driver package.
These failures commonly appear after operating system updates, software changes, or environment migrations, even when the same driver version previously worked.
This page focuses on distinguishing true driver installation failures from cases where the scanner cannot function despite the driver being correctly installed.
Problem: Duplex scanning unavailable
What users observed: Duplex scanning stopped working inside Laserfiche, even though the same fi-7160 scanner could scan both sides correctly outside of that application. Within Laserfiche, the duplex option would not remain selectable and reverted to single-sided modes.
What was tried: Scanner settings were adjusted to feeder duplex mode, but the interface continued to hide or remove the duplex option.
How this played out: No confirmed cause or resolution was reported. The behavior remained limited to Laserfiche despite duplex working elsewhere.
Problem: Extremely slow scanning on Windows 10 systems
What users observed: Scans technically completed, but transferring even a two-page document from the fi-7160 to the scanning software took several minutes. Uploading the scanned file took even longer.
What was tried: Different scan interfaces were tested, and scan options such as rotation, color mode, and blank page removal were changed without affecting performance.
What this turned out to be: A driver and environment interaction issue rather than scanner hardware failure.
Where this sometimes ended: Removing all scanner drivers and reinstalling only the TWAIN driver, then scanning under a local administrator account, restored normal performance.
Problem: Scanner misfeeds every other sheet
What users observed: During batch scans, every second page exited the scanner skewed at an angle, while alternating pages fed normally. No error codes appeared.
What was tried: Attention shifted away from drivers toward the paper path and feed behavior.
How this played out: Cleaning and maintenance were suggested, but no confirmed outcome was documented. It was not clear whether the misfeed pattern stopped.
Problem: fi-7160 fails on Windows 11 24H2
What users observed: After updating to Windows 11 24H2, the fi-7160 would no longer function correctly with PaperStream, even with the expected TWAIN drivers installed. Multiple vendors acknowledged the issue.
What was tried: Both 32-bit and 64-bit drivers were installed, and vendor support channels were contacted.
What this turned out to be: An unresolved compatibility problem tied to the OS update.
Where this sometimes ended: A temporary workaround involving selecting an alternate installed driver allowed the scanner to work, but only as long as the USB connection remained unchanged. A permanent fix was not available at the time.
For the Fujitsu fi-7160, successful driver installation does not guarantee that scanning will function. In the cases documented here, reinstalling the driver did not change the behavior.
The failures were caused by interface or service-level conditions rather than a missing or broken driver.
If the scanner is detected by the system but cannot scan, the issue is not resolved by installing different driver versions.
In these scenarios, the driver is not the limiting factor.
Other devices showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes