Fujitsu fi-7460 – Troubleshooting Notes (DriverFiles)
This page documents real-world cases where the Fujitsu fi-7460 appeared to malfunction on Windows systems and was commonly blamed on the fi 7460 driver. Users typically landed here after encountering long initialization delays, “fi 7460 scanner occupied” error messages, or situations where the Fujitsu fi-7460 was not detected at all despite being powered on and connected.
In the cases collected here, reinstalling or updating the driver rarely changed the behavior by itself. The scanner hardware was often functional, but interactions between scan modes, background utilities, and scanning interfaces created symptoms that closely resembled a driver failure.
These notes focus on what actually changed the outcome once driver assumptions were tested, and where the failure ultimately landed when the scanner appeared unavailable, busy, or unstable.
Problem: Scanner takes several minutes to initialize on Windows 11
What users observed: One fi-7460 in a Windows 11 environment began taking three to five minutes to initialize after the scanning window opened. This delay occurred regardless of whether Basic or Standard scanning modes were used. Other fi-7460 units on the same OS did not show the problem.
What was tried: Updated Windows 11 drivers from Ricoh were installed, but initialization time did not improve.
What this turned out to be: An issue tied to the scanning interface rather than the base driver.
Where this sometimes ended: Installing PaperStream Capture 5.2 and switching from WIA to PaperStream TWAIN eliminated the long startup delay. The reason only one scanner was affected was not identified.
Problem: “Fujitsu fi-7460 Scanner Occupied” Error by Network Detection
What users observed: Attempts to scan over the network failed with messages stating that the scanner could not be used due to the fi-7460 being occupied or not detected at all, even though it was powered on and connected.
What was tried: Attention shifted to whether the scanner was already in use elsewhere on the network.
What this turned out to be: Even though the fi-7460 not detected hinted at network misalignment, the scanner was occupied by another process in the background.
Where this sometimes ended: Closing background utilities such as PaperStream ClickScan, Button Event Manager, or driver settings windows released the scanner and allowed scanning to proceed.
Problem: Adobe Acrobat crashes during scanning
What users observed: Adobe Acrobat crashed while scanning documents from the fi-7460. It was unclear whether the crash depended on specific documents or occurred during all scans.
What was tried: Application-level troubleshooting was suggested, including testing different documents and repairing the Acrobat installation.
How this played out: No confirmed resolution was reported. It remained unclear whether the cause was Acrobat itself, the scan data, or the interaction with the scanner driver.
Across the documented fi-7460 cases, symptoms such as long startup delays, fi 7460 scanner occupied errors, or the fi 7460 not detected were not consistently resolved by changing the fi 7460 driver alone. In most scenarios, the driver installed correctly, but scanning failed due to interface selection, background utilities holding the device open, or application-level interaction rather than a true driver fault.
When driver reinstalls did not change the outcome, resolution came from switching scan interfaces, closing background scanner utilities, or isolating application conflicts—not from further driver swaps. In these cases, continuing to reinstall the driver did not alter the underlying behavior.
Other devices showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes