Brother MFC-L8690CDW Drivers, Scan to PC Failures, ControlCenter4 Issues, and Rear Paper Jam Errors
The Brother MFC-L8690CDW driver manages printing, scanning, and duplex operations across Windows systems. In multiple cases, the printer appeared fully installed and functional, yet specific features such as Scan to PC from the control panel, duplex output, or Brother utilities like ControlCenter4 failed independently.
This page provides the latest Brother MFC-L8690CDW driver download along with troubleshooting notes describing situations where Scan to PC does not work, ControlCenter4 fails to open, or persistent rear paper jams occur even during normal printing.
Problem: Brother MFC-L8690CDW “Scan to PC” does not work from the printer panel
What users observed: Printing worked and scanning from the PC worked, but initiating Scan to PC from the printer control panel failed. The printer remained in a “waiting/connecting to PC” state and never began scanning.
What was tried: Users installed the full driver package, tested USB installation, removed and reinstalled Brother utilities, and repeatedly reconfigured scan settings.
How this played out: The issue persisted across both Windows 11 and Windows 10 environments. A firmware update from Brother resolved the panel-initiated scanning failure, restoring normal Scan to PC functionality.
Problem: Brother MFC-L8690CDW ControlCenter4 runs in background but does not open
What users observed: ControlCenter4 (CC4) appeared in Task Manager, but the interface window would not display after installation or reconfiguration.
What was tried: Users removed CC4 using the Brother utility removal process (not a standalone uninstall), rebooted the system, and cleaned imaging device entries in Device Manager.
How this played out: ControlCenter4 continued to behave inconsistently, and it was treated as a component to avoid during reinstall. Alternative software such as Brother iPrint&Scan was used instead, which allowed scanning functionality without relying on CC4.
Problem: Brother MFC-L8690CDW rear paper jam on every print (including duplex errors)
What users observed: The printer reported rear jam errors on nearly every print job, even when printing single-sided or running internal test pages. Paper fed almost completely through the printer before jamming near the exit.
What was tried: Users cleaned the grey input rollers and inspected the paper path. Since paper traveled most of the way through, attention shifted away from the pickup mechanism.
How this played out: The issue was traced to the exit/output roller system, where rollers were not spinning properly. Turning a large drive gear did not engage the exit rollers, indicating a failure in the duplex/drive path (such as a broken gear or stuck guide mechanism). No confirmed repair resolved the issue, and in documented cases the situation ended with device replacement after warranty support was denied.
Across Brother MFC-L8690CDW troubleshooting cases, the recurring pattern is that the printer remains operational for basic tasks, but specific subsystems fail independently, including panel-initiated scanning, bundled software utilities, and duplex/output mechanisms. Many issues are tied to firmware behavior, software utility conflicts, or internal mechanical faults, rather than the driver installation alone.
Other devices showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes