HP LaserJet M1005 MFP – Troubleshooting Notes (DriverFiles)
This page documents recurring issues with the HP LaserJet M1005 MFP when used on newer versions of Windows, particularly scanning and USB communication failures.
Users often assume these problems are caused by missing or incorrect drivers and repeatedly reinstall them without resolving the issue.
In most documented cases, the driver installs correctly and is not the root cause of the failure.
The limitations are caused by operating system compatibility changes and legacy device behavior rather than a fixable driver problem.
These issues commonly appear when the device is used beyond the operating systems it was originally designed to support.
This page explains why the device can stop functioning even when the correct driver is installed.
Problem: Prints first page only, then stalls with duplicate devices
What users observed: Printing would start normally, then stop after the first page. Remaining pages stayed stuck as pending. At the same time, the printer would appear offline while a second instance with a copied name showed as online. Sometimes both appeared together, sometimes only the copied one. Sending new jobs to either device often did nothing.
What was tried: Full driver reinstallation, cache clearing, automated diagnostic tools, and even a complete operating system reinstall were attempted. The device was power-cycled repeatedly. None of these changed the underlying behavior.
How this played out: The printer occasionally flushed the queue after a restart, but it was unclear which device entry it was using. The stop-after-one-page behavior kept returning without a consistent trigger.
Problem: Device does not power on, control panel remains blank
What users observed: The printer appeared completely dead. No lights, no display activity, and no response to the power switch.
What this turned out to be: This condition was attributed to a power supply failure.
Problem: “No Print Cartridge” message appears unexpectedly
What users observed: While copying documents, the device suddenly stopped and reported that no cartridge was present. Replacing the cartridge with a refurbished unit produced the same message.
What was tried: Cartridge reseating, contact cleaning, and a full internal reset were attempted.
Where this sometimes ended: In some cases, the printer returned to a ready state. In others, the message persisted, and the device was considered to require servicing.
Problem: Scanning unavailable on Windows 10 despite successful printing
What users observed: Printing worked immediately after setup, but scanning functions failed. The system could not detect the scanner unit even though the device was new.
What this turned out to be: The issue was tied to how and where the software package was obtained. When the installer was prepared on a different operating system and then used on Windows 10, the scanner component was not recognized.
Where this sometimes ended: Scanning only worked after reinstalling with software obtained directly from the same Windows 10 system. Until then, the device remained print-only.
Problem: Printing becomes very slow or device shows offline frequently
What users observed: Jobs took an unusually long time to process, and the printer frequently appeared offline even when powered on or waking from sleep.
What this turned out to be: The slowdown was linked to the network band in use rather than the driver itself.
Where this sometimes ended: Once the network configuration changed, the printer stayed online consistently, and performance returned to normal.
For the HP LaserJet M1005 MFP, reinstalling drivers does not resolve scanning or communication failures on newer Windows versions.
In the documented cases, the device reached a compatibility limit rather than experiencing a driver fault.
No driver changes alter this behavior once the OS compatibility boundary is crossed.
In these scenarios, the limitation is hardware and platform related, not driver related.
Other multifunctional printers showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes