HP Deskjet 2700 – Troubleshooting Guide (DriverFiles)
Most people landed here assuming a driver problem because the Deskjet 2700 either would not connect, would not print correctly, or behaved inconsistently across apps and documents. What follows is a record of what actually happened during those attempts.
Problem: Printer would not connect to Wi-Fi through the HP app
What users observed: The Deskjet 2700 repeatedly failed during wireless setup in the HP app. The printer appeared powered and responsive, but the app-based connection process stalled or never completed.
What was tried: Network settings on the printer were reset using the hardware controls, followed by another attempt to connect through the HP app. This did not produce a confirmed change.
How this played out: No clear resolution was documented. It remained unclear whether the reset affected anything or if the connection issue persisted.
Problem: Printer visible locally but fails during network setup
What users observed: The printer could be connected to directly and was visible on a MacBook, but network setup consistently failed at the point where printer information was being sent. The printer did not appear on the Eero Wi-Fi network at all.
What was tried: Multiple setup attempts were made using the mobile app and the desktop connection process. None changed the failure point.
What this turned out to be: A network security configuration issue.
Where this sometimes ended: Disabling WPA3 on the network allowed the printer to connect successfully. The problem did not appear to be driver-related.
Problem: Printing blank pages
What users observed: The HP Smart app showed the black cartridge as nearly empty despite minimal prior use. Printing anything involving black ink resulted in blank pages, including simple labels.
What was tried: Cartridge cleaning, reseating, software checks, and troubleshooting made no difference.
What this turned out to be: A defective ink cartridge.
Where this sometimes ended: Replacing the black cartridge resolved the issue. The original cartridge was unusable despite appearing new.
Problem: Black ink only shows up on the test page
What users observed: The printer used black ink correctly when printing its built-in information page, but ignored the black cartridge entirely for documents sent from a phone or computer.
What was tried: New ink cartridges were installed, but document output remained unchanged.
How this played out: No confirmed cause or fix was identified.
Problem: Printed colors appear incorrect and washed out
What users observed: Printed images showed strange color shifts and missing dark tones. Areas that should have been black appeared as muted color blends instead.
What was tried: Cartridges were replaced, and the printer was reset multiple times with no full correction.
How this played out: Cleaning the black cartridge significantly improved output, but print quality never returned to normal. Some color distortion remained.
Problem: New printer powers on but will not print
What users observed: The printer appeared installed and powered, with ink present and wireless indicators active, but produced no output when print jobs were sent.
What was tried: Repeated attempts to add the printer through the operating system resulted in messages indicating successful installation, followed by failure to print.
Where this sometimes ended: After multiple system reboots and repeated manual printer additions, the printer eventually began working.
Problem: Printer rollers spin but do not feed paper
What users observed: The printer made normal feed sounds, but paper was not drawn into the print path at all.
What was tried: Roller cleaning was attempted after accessing the internal areas of the printer.
How this played out: No confirmed outcome was reported. It was not clear whether cleaning affected the paper feed behavior.
Problem: Test page prints fine, but documents print poorly
What users observed: Test pages showed mostly acceptable quality, but real documents printed with missing text and degraded output, regardless of paper type.
What was tried: Printing on different paper types and reviewing ink usage did not explain the mismatch between test pages and documents.
Where this sometimes ended: Replacing the ink cartridges resolved the problem, suggesting consumables rather than software were responsible.
Problem: Text documents print faint or cut off, while images look normal
What users observed: Image prints and scans appeared fine, but text from word processors printed faintly, with lines partially missing.
What was tried: Ink levels and general printer condition were questioned.
What this turned out to be: A failing black printhead.
Where this sometimes ended: Replacing the black printhead resolved the text printing issue.
Other devices showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes