HP LaserJet M209dw – Troubleshooting Notes (DriverFiles)
Most people arrived here thinking the M209dw had gone “offline” because of a bad driver or software update. This page exists to document what actually happened while that assumption was chased.
Problem: Printer shows offline despite appearing online
What users observed: The printer appeared online inside HP’s application, but Windows still showed it as offline. Jobs would queue and never print. Restarting devices and reinstalling the app didn’t change the state.
What was tried: Automated setup was repeated multiple times without changing the offline status.
Where this sometimes ended: Printing only resumed after the printer was added manually using its network address. The automatic setup path never started working in that environment.
Problem: Flashing information light with generic error message
What users observed: The printer stopped working suddenly. The information light flashed, and pressing it produced a page stating that printing was blocked until an issue was resolved. No specific fault was shown.
What was tried: Power resets, reinstalls, and unplugging were attempted.
How this played out: The input did not confirm whether the printer ever returned to normal operation. The state remained unresolved in the record.
Problem: Will not print after installing a new toner cartridge
What users observed: After inserting a new HP 134A cartridge, the printer would not print at all. Even the information page failed to come out. There was no display to show an error.
What was tried: Power cycling and reseating the cartridge were attempted multiple times.
Where this sometimes ended: The printer eventually resumed normal printing after repeated resets and cartridge handling.
Problem: Not printing from the computer
What users observed: The printer could print its own test page, but nothing sent from the computer would come through. This started after a paper jam and a switch from USB back to Wi-Fi.
What was tried: Connection changes and software-side adjustments were discussed, but no immediate change occurred.
How this played out: At the point recorded here, the printer still would not print from the computer. A clear outcome was not documented.
Problem: Orange light with no clear explanation
What users observed: The printer showed an orange status light and refused to work normally. The state persisted across attempts to reconnect.
What was tried: Resetting the printer and re-adding it through the HP application, combined with changing a web-based printer setting.
Where this sometimes ended: Printing worked again only after the printer was re-registered, and a disabled setting related to connectivity was re-enabled.
Problem: Printer repeatedly appears offline
What users observed: The M209dw showed as offline in system settings and would not accept jobs. No single error message explained why.
What was tried: Connection checks, resets, and driver updates were suggested and partially attempted.
How this played out: No confirmed resolution was recorded. It remained unclear whether the offline state was caused by software, network behavior, or the printer itself.
Other printers showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes