Kodak i2400 – Troubleshooting Notes (DriverFiles)
People reached this page believing the Kodak i2400 driver was broken because buttons stopped responding, software failed to stay connected, or Windows reported the scanner as unavailable. What followed often involved chasing drivers, only to discover remapping tools, OS state, hardware condition, or connection limits were the real factors. These notes record what actually happened when those assumptions were tested.
Problem: Smart Touch buttons do not respond
What users observed: The scanner powered on and was otherwise visible to the system, but pressing Smart Touch buttons produced no action. Button presses were ignored entirely.
What was tried: Driver presence was assumed correct, and attention shifted to the Smart Touch software itself rather than reinstalling the scanner.
What this turned out to be: Button mappings were no longer aligned with the installed software paths.
Where this sometimes ended: After remapping the scanner buttons and restarting, button functionality returned without changing the driver.
Problem: ScanConnect repeatedly returns to scanner selection
What users observed: ScanConnect appeared to load scanner drivers, then abruptly returned to the scanner selection screen. The i2400 did not appear as an available option.
What was tried: Repeated attempts to select the scanner did not change the loop.
Where this sometimes ended: The issue cleared only after the system was reimaged and all scanning software reinstalled, suggesting a deeper software state problem rather than a simple driver miss.
Problem: Scanner will not power on
What users observed: Power was present at the cable, but the physical power button could not be actuated and the scanner never powered up. The button itself was rigid and unresponsive.
What was tried: Physical inspection ruled out dirt or obstruction inside the casing.
How this played out: No software or driver action applied. The unit remained non-functional and replacement was anticipated.
Problem: Scanner reports “not ready” in Windows
What users observed: The scanner icon indicated a “not ready” state despite the device being powered on and connected via USB. Windows did not allow scanning.
What was tried: Driver removal and reinstallation were attempted along with device removal and rediscovery.
How this played out: The steps were suggested but not clearly confirmed to resolve the issue. The readiness state was not reliably explained.
Problem: Scanning performance is unusually slow
What users observed: Scan speeds were significantly lower than expected, even for simple jobs.
What was tried: Hardware and connection characteristics were examined instead of software tuning.
What this turned out to be: The scanner was operating over a slower USB connection than it was designed for.
Where this sometimes ended: Moving to a USB 2.0 connection restored normal performance without driver changes.
Problem: Images show black background bleed-through
What users observed: Scans of translucent materials showed unwanted dark areas bleeding through from the background.
What was tried: Image processing settings were adjusted rather than reinstalling drivers.
Where this sometimes ended: Changing processing modes or contrast reduced the bleed-through. The behavior was tied to scan configuration, not driver failure.
Other devices showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes