Kodak ScanMate i940 – Troubleshooting Guide (DriverFiles)
Most people arrived here after an operating system upgrade made the Kodak i940 appear broken, and the driver was the first thing blamed. These notes document what actually happened while that assumption was tested. In several cases, the scanner powered on but never became usable, and the outcome depended more on OS compatibility and software pairing than on reinstalling drivers.
Problem: Scanner never shows as ready after upgrading to Windows 10
What users observed: After moving to Windows 10, the scanner powered on when connected by USB, but the Smart Touch software never showed it as ready. The application launched normally and did not report a crash, yet the scanner stayed unusable.
What was tried: Compatibility mode and repeated software checks were attempted, but the scanner state did not change.
Where this sometimes ended: The scanner only began working again after updating the Smart Touch software to a newer release. Without that change, the device stayed stuck in an unready state.
Problem: Custom scan settings stop working on Windows 8.1
What users observed: The scanner could still scan using default behavior, but custom profiles stopped functioning. Hardware buttons no longer triggered scans, and opening scan settings caused the software to hang.
What was tried: Driver reinstalls, OS rollbacks, compatibility modes, and even testing on a different Windows version were attempted without clearing the issue.
Where this sometimes ended: Functionality returned only after mixing newer Smart Touch software with older driver components.
Problem: Same scan failure appears on Windows 7 and Windows 8.1
What users observed: The scanner showed identical behavior across different Windows versions: default scans only, frozen settings screens, and nonfunctional hardware buttons.
What was tried: Reformatting, reinstalling drivers, and letting Windows auto-detect the device did not improve behavior.
How this played out: Because the issue followed the scanner across operating systems, the cause remained unclear. It was not definitively tied to Windows updates or a single driver version.
Problem: Scanner stops working after upgrading Linux Mint
What users observed: The scanner worked under an older Linux Mint release but stopped functioning after upgrading. Driver scripts refused to run, and manual installation failed due to missing dependencies.
What was tried: Manual package installation was attempted, but the required libraries could not be satisfied on the newer OS.
What this turned out to be: The scanner driver was not compatible with the newer Linux Mint version.
Where this sometimes ended: The scanner remained unusable on that OS. No working combination of dependencies was confirmed.
Problem: Scanning fails or behaves inconsistently through TWAIN
What users observed: Scans initiated through TWAIN-based software failed or behaved unpredictably depending on profile settings. The issue did not present as a clean error.
What was tried: Profile changes and resets inside Kodak diagnostic tools were attempted.
How this played out: Results varied by configuration, and no single change reliably fixed scanning for all cases. The behavior stayed inconsistent.
Other multifunctional printers showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes