Canon Printer Issues, Printer Not Responding, Offline Status, Blank Pages, Paper Jams, B200 Errors, and Ink Absorber Messages

Canon printer issues can start from the computer side, the printer side, or the connection between them. In real user cases, the same printer family appeared with printer not responding, offline status, blank pages, paper jam errors, B200, 5B00, ink cartridge recognition failures, and print jobs stuck at the computer. 

Problem: Canon printer says not responding on Windows 11

What users observed: A user with a Canon MAXIFY MB5120 on a Dell XPS 15 running Windows 11 reported repeated printer not responding messages. The printer and computer were on the same LAN, both showed good signal strength, and the printer had worked before the problem began. The user restarted the router, power-cycled the printer and computer, disconnected and reconnected both devices to the LAN, ran computer diagnostics, and installed a new printer driver without changing the result.

What was tried: Users restarted the network path, restarted the printer and computer, checked the LAN connection, checked the computer, and reinstalled the printer driver. The case stayed with the Canon printer not responding path rather than a paper jam, ink cartridge, or printhead case.

How this played out: No definite solution was documented. The known outcome was that the printer continued to return printer not responding even after network restarts, computer checks, and driver reinstall attempts.

Problem: Canon printer is offline but still connected to the network

What users observed: A Canon PIXMA TS3322 user described the printer as offline even though it was connected to the wireless network and a Windows 11 computer could print. The issue affected Windows 10 computers that could not connect properly while the printer itself was already on the network.

What was tried: Users reserved the printer’s IP address in the router, confirmed the printer could be reached by IP address, removed the printer from the Windows 10 PCs that could not connect, restarted those systems, and then connected the printer as a TCP/IP device using its IP address.

How this played out: The documented path moved the issue away from a vague printer offline state and toward a fixed TCP/IP printer path. The record shows the working direction as IP reservation and reconnecting the printer by IP on the failing PCs.

Problem: Canon printer prints a test page but normal jobs stay on processing

What users observed: A Canon PIXMA TS5320 user on Windows 11 could print a test page, but normal print jobs showed Processing...please wait momentarily and did not print from the laptop. The same printer could print from a phone. The user removed and reinstalled driver software several times and reset the printer without success.

What was tried: Users printed a test page, compared laptop printing with phone printing, removed and reinstalled the driver software, reset the printer, ran a virus scan, and checked Windows troubleshooting results.

How this played out: No definite solution was found. The known outcome was that the printer could print from the phone and could print a test page, but regular Windows 11 print jobs remained stuck at the processing stage.

Problem: Canon printer prints blank pages with a new printhead

What users observed: A Canon printer with a new printhead still produced blank pages. The reported case focused on blank output after cleaning and deep cleaning had already been tried.

What was tried: Users removed and reseated all ink tanks and the printhead. They also checked whether any tape remained on the bottom of the ink tanks before reinstalling them.

How this played out: The documented repair path was reseating the ink tanks and printhead and verifying that protective tape was removed. The visible record does not show a separate user follow-up proving that every blank-page case was solved by that step.

Problem: Canon black ink stops printing while color still works

What users observed: A Canon G6020 case involved black ink not printing while the ink tube from the tank to the printhead was full. The user found the black printhead clogged, dried up, and packed with thick ink paste at the printhead output.

What was tried: Users checked the ink tube, removed the black printhead, inspected for clogs, and cleaned the printhead with warm water while avoiding the electrical contacts.

How this played out: The documented finding was a clogged black printhead with dried ink paste at the output. The visible record shows cleaning of the printhead after that finding, but it does not provide a clean final statement that every black-ink case was resolved.

Problem: Canon B200 error appears and the printer will not continue

What users observed: A Canon PIXMA MX922 user received a B200 error. The case was treated as a printhead-side failure rather than a Windows driver problem.

What was tried: Users worked with the B200 state after the printer reported the error. The case did not behave like print jobs stuck, wrong resolution, or any other computer-side device path.

How this played out: The final outcome was that the printer was diagnosed as requiring service or replacement. No working user repair was shown for that MX922 B200 case.

Problem: Canon paper jam warning appears even when no paper is visible

What users observed: A Canon PIXMA TS3722 user saw a print-jam condition after running out of paper during a print job. The user could not clear the error at first, but later used a flashlight and found paper deep inside the paper path.

What was tried: Users looked into the printer with a flashlight along the paper trail and searched deeper than the visible entry points.

How this played out: The documented result was that there really was paper deep inside the printer. After the hidden paper was removed, the printer worked normally again.

Problem: Canon paper jam sensor is broken when no jam is found

What users observed: A Canon PIXMA PRO-100 user reported an “invisible” paper jam. The user did not remember any paper jam and could not see any paper even with a flashlight.

What was tried: Users went through debugging steps and checked for the missing jam.

How this played out: The documented outcome was that the paper jam sensor was considered broken and printer replacement was suggested. No paper-removal solution was documented because no paper was found.

Problem: Canon printer will not feed paper from the tray

What users observed: A Canon PIXMA MX922 user reported that the printer would no longer feed any paper from the tray. The user had cleaned the rollers several times and noted there was no single-page feeding option for standard letter paper.

What was tried: Users cleaned the rollers several times and continued testing paper feed from the tray.

How this played out: No definite solution was documented The known outcome was that roller cleaning had not restored paper feeding at the time of the report.

Problem: Canon printer feed mechanism tries to grab photo paper but fails

What users observed: A Canon PIXMA PRO-100 user reported that the printer made normal clicking sounds and seemed to try to grab the photo paper, but the paper did not feed. The printer showed two amber flashes, described in the case as a paper-feed issue. Regular paper had printed previously, while photo paper failed.

What was tried: Users checked firmware, verified the selected printer entry, connected wirelessly, used the photo-printing application, selected the photo paper type, and compared behavior against regular paper.

How this played out: No definite solution was documented. The known outcome was that the printer still attempted to grab the photo paper but failed and produced the two-flash feed state.

Problem: Canon printer cannot pick paper from the feeder

What users observed: A Canon PIXMA MG5520 user reported that the printer would not feed paper. The case centered on the printer being unable to pick up paper from the document feeder or tray area.

What was tried: Users checked whether paper was loaded correctly and adjusted the number of sheets in the tray.

How this played out: The documented path was to correct paper loading and adjust the paper stack. The visible record does not show a separate final user confirmation after that change.

Problem: Canon 5B00 appears with waste ink absorber full

What users observed: A Canon PIXMA G6020 user reported Error 5B00. The visible record identifies 5B00 as an ink absorber full condition where the counter reached its maximum value.

What was tried: Users looked at service-mode reset approaches for the absorber counter, but the visible record did not prove that the reset worked on that model.

How this played out: No definite solution was documented. The known outcome was that 5B00 referred to the ink absorber/counter state, and the proposed reset path was not proven in that case.

Problem: Canon 5B00 error remains after absorbers are cleaned

What users observed: A Canon PIXMA G7020 user reported Error 5B00 due to full ink absorbers. The user found the ink absorbers, pulled them out, cleaned them, and put them back.

What was tried: Users removed and cleaned the absorbers and reinstalled them. The issue stayed with the ink absorber, service counter, and printer-side state rather than a computer driver path.

How this played out: No definite solution was found. The known state was that the user cleaned the absorbers but was still dealing with the reset/error condition.

Problem: Canon printer does not recognize non-Canon cartridges

What users observed: A Canon PIXMA TR4722 user reported that the printer was not recognizing non-Canon inkjet cartridges. The case stayed with cartridge identity and printhead/ink system behavior rather than a Windows driver problem.

What was tried: Users compared the third-party cartridges against the printer’s expected cartridge behavior.

How this played out: No working repair for the non-Canon cartridge recognition state was documented. The known outcome was that the cartridge recognition problem remained tied to the ink cartridge/chip path.

Problem: Canon PRO-100 does not detect a new full cartridge

What users observed: A Canon PIXMA PRO-100 user reported that the printer would not detect a new full cartridge. The visible record tied that behavior to the cartridge chip or the sensor on the ink carrier, especially because replacing the cartridge had not fixed the issue.

What was tried: Users replaced the cartridge and checked whether the printer detected the new cartridge.

How this played out: No definite solution was documented in the available record. The known outcome was that replacing the cartridge did not produce a satisfactory result, leaving the cartridge chip or carrier sensor as the documented failure area.

Problem: Canon printer cannot connect to a Windows 11 PC during setup

What users observed: A Canon imageCLASS MF654Cdw user reported that the printer could not connect to a Windows 11 PC. The setup depended on whether the user intended to use wired Ethernet, wireless, or USB, because the connection path had to match the installation path.

What was tried: Users selected the intended connection type, made sure the printer was already on the network for Ethernet or wireless, or waited to connect USB until the installer prompted for it.

How this played out: The visible record documents the required connection-order distinction, but it does not show a final user follow-up confirming that the setup completed successfully.

Problem: Canon scanner side fails while printing still works

What users observed: Canon multifunction printer cases often split into print working while scan fails. A Canon MF-series user could print, but MF Scan Utility returned Cannot communicate with the scanner. This matched the same split seen on Canon MF240 scanner driver, Canon imageCLASS MF232w, and MFP prints but does not scan pages.

What was tried: Users reinstalled drivers, reset the printer and network equipment, changed firewall behavior, and tested the scan utility again.

How this played out: In the referenced MF Scan Utility case, no definite solution was documented after those steps. The known outcome was that printing still worked while the scanner communication error remained.