Canon PIXMA G6020 Driver, Wireless Setup, USB, Scanner Not Working, ScanGear, Blank Pages, Black Ink, Air in Ink Tubes, 5B00, and Paper Feed Problems

Canon PIXMA G6020 Driver, Wireless Setup, USB, Scanner Not Working, ScanGear, Blank Pages, Black Ink, Air in Ink Tubes, 5B00, and Paper Feed Problems

The Canon PIXMA G6020 is an ink tank all-in-one printer, so reported driver problems usually involve wireless setup, USB fallback, Canon scanner software, ScanGear, black ink missing after refill, blank pages, air in ink tubes, nozzle checks, printhead maintenance, waste-ink warnings, phone printing, and paper feed. 

Canon PIXMA G6020 issues most commonly match the ones covered on Canon PIXMA G2010 Driver, Canon PIXMA MG3620, Canon PIXMA TR4700, Canon PIXMA TR4520, and Canon PIXMA MX492.

Canon G6020 wireless setup cannot find the printer

Users reported that wireless setup could not find the Canon G6020 even though the printer was powered on. This usually happened after a router change, Wi-Fi password change, printer reset, or new Windows setup.

In resolved cases, users got wireless setup working after reconnecting the printer to the active Wi-Fi network, restarting the printer and computer, removing old Canon entries, and adding the device again through the current wireless route. 

USB works but Wi-Fi does not

Users reported that the G6020 printed by USB but not over Wi-Fi. That usually proved the printer and driver could work, while the wireless configuration or Windows wireless queue was wrong.

What worked in resolved cases was removing old wireless queues, reconnecting the printer to Wi-Fi, confirming the Windows computer was on the same network, and adding the printer again through the wireless route. Users had better results after separating USB success from wireless setup failure.

Canon software cannot find the scanner

Users reported that printing worked but Canon scan software or ScanGear could not find the scanner. That showed the print route existed while the scanner source or Canon scan software path was missing.

In resolved cases, users repaired or reinstalled the Canon software package, selected the G6020 scanner source, restarted Windows, and tested one scan from the computer. This belongs with MFP Prints But Does Not Scan, Scanner Cannot Communicate With Computer, and Scan to Computer Not Working.

ScanGear shows an error or scanner driver screen does not appear

Users reported ScanGear scanner-driver errors, scanner driver screens failing to appear, or Canon scan windows closing before a scan could start. Printing could still work, but the scanner software path failed.

What worked in resolved cases was repairing the Canon scanner driver, restarting Windows, reconnecting the printer through one route, and selecting the scanner source again. Users got better results after treating ScanGear as the scanner-driver layer instead of reinstalling only the printer queue.

Canon G6020 prints blank pages after refill

Users reported that the printer fed paper normally but printed blank pages after ink refill, cleaning, or long periods without use. That meant the Windows job reached the printer, while ink flow or nozzle output was failing.

In resolved cases, users checked ink tank levels, confirmed ink flow through the tubes, printed a nozzle check, cleaned only when a channel was missing, and tested a simple document again. Cases cleared more consistently after users treated blank pages as ink-flow or nozzle behavior rather than a Windows driver issue.

Black ink is missing after refill

Users reported that color printed but black text was missing, faded, broken, or blank. This usually pointed to the black ink channel, black nozzle pattern, air in the ink line, or printhead condition.

What worked in resolved cases was checking the black ink tank, confirming that the black tube was not empty or air-filled, printing the nozzle pattern, and cleaning only as needed. Users had better outcomes after using the nozzle check as the main diagnostic instead of judging from normal documents.

Air appears in Canon G6020 ink tubes

Users reported visible air gaps in the ink tubes or ink not reaching the printhead after refill. The printer could still accept jobs, but output stayed faint, blank, or missing one color.

In resolved cases, users confirmed the ink tanks were filled properly, avoided running the printer with low ink, used Canon maintenance routines to restore ink flow, and retested with a nozzle check. Cases that stayed unresolved after normal maintenance usually moved beyond Windows driver troubleshooting.

Phone printing works but Windows does not

Users reported that the Canon G6020 printed from a phone but not from a Windows PC. That usually proved the printer and Wi-Fi connection were usable, while the Windows computer had a local queue, firewall, driver, or network-route problem.

What worked in resolved cases was confirming the Windows PC was on the same network, removing stale Canon queues, allowing local device discovery, restarting Print Spooler, and adding the printer again. The issue cleared after users treated phone printing and Windows printing as separate paths.

Error 5B00 or waste ink warning blocks printing

Users reported 5B00 or waste-ink style warnings where the printer stopped printing even though the Windows driver was installed. This was a printer-side service condition, not a normal driver unavailable message.

In resolved cases, users confirmed the exact support code, stopped reinstalling the Windows driver repeatedly, and treated the issue as a device-side waste-ink or service state. The driver could not clear that condition by itself.

Paper feed or false jam problems

Users reported paper not feeding, pulling crookedly, stopping halfway, or showing jam messages after visible paper was removed. These problems sometimes looked like print-driver failures even though the printer had already received the job.

What worked in resolved cases was reloading clean paper, reducing the stack, aligning the guides, removing curled or damp sheets, checking the paper path, and testing one page. This belongs with Printer Says Paper Jam But No Paper Is Stuck.