Xerox Color C60 Drivers, Tray, Color, and Print Quality Failures
Xerox Color C60 Drivers, Tray, Color, and Print Quality Failures
This page exists because Xerox Color C60 problems often present as configuration or driver issues: the device powers on, reports ready, and may copy successfully, yet specific trays cannot be selected, colors fail to render correctly, or print artifacts appear across jobs. In reported cases, reinstalling drivers or changing print applications did not consistently resolve the underlying behavior.
Problem: Unable to print from Tray 6 (jobs route to Tray 5 bypass)
What users observed: Print jobs could not be forced to Tray 6 and were redirected to Tray 5 bypass automatically. Tray 6 worked for copying, but was not selectable or recognized correctly for printing. Media sizes expected in Tray 6 (including larger formats) did not appear as supported from the workstation side.
What was tried: The workstation software and drivers were updated. Tray selection was attempted from job properties. Paper size support was reviewed in the print interface.
How this played out: The issue persisted when the system did not recognize the high-capacity tray configuration for print jobs. Resolution paths depended on the tray configuration being correctly enabled and mapped in the device’s administrative settings and driver/queue definition, so the controller exposed Tray 6 as a valid source for the requested sizes.
Problem: Heavy dark colors
What users observed: Prints produced overly dark shadow areas where detail was lost, even when files were prepared carefully. Dark regions were printed as heavy black and did not match the expected tonal separation.
What was tried: The media type was adjusted to match coated/heavy stock. Color settings were changed between CMYK source options, GCR settings were reviewed, and print paths were changed between different applications and file formats. Calibration was attempted.
How this played out: Output depended heavily on the file color space and the controller’s conversion behavior. Converting source files and printing from PDF workflows changed results.
Problem: Washed-out print on thick paper (heavy fuser / heavy stock)
What users observed: Prints on heavy stock appeared washed out, especially when using heavy-fuser conditions. Lighter fusing conditions reduced the effect but did not eliminate it. High coverage and thicker media showed weak density and poor fusing in darker patches.
What was tried: Transfer components were serviced and cleaned. A second transfer assembly was disassembled and reassembled. Calibration routines were attempted. A known-good transfer assembly was swapped and improved output.
How this played out: Improvement occurred when the second transfer assembly was replaced with a known-good unit, indicating transfer efficiency problems rather than a simple calibration mismatch.
Problem: Missing black (black prints partially or drops out)
What users observed: Black output printed with missing areas, appearing like an incomplete laydown. The defect was visible in black regions rather than uniform lighting across the page.
What was tried: Gears and developer conditions were checked. Toner delivery to the developer path was suspected. Corona/charge and related voltage delivery were considered.
How this played out: The symptom aligned with black development/charge/transfer delivery faults rather than application settings.
Problem: Yellow is missing entirely or weak in light shades
What users observed: Yellow stopped printing completely after a consumable change. In some recoveries, yellow returned, but lighter shades remained absent, causing images to lose highlight yellows while darker yellows printed.
What was tried: Yellow toner, developer housing, developer, motor, drum, sensors, and ROS components were swapped or serviced. Transfer and voltage-related parts were exchanged. Recalibration and sensor routines were attempted.
How this played out: Yellow output returned after restoring voltage delivery to the yellow imaging system, but faint yellow remained missing in some cases.
Problem: Faint lines or banding visible across prints
What users observed: Fine lines appeared through prints, sometimes more visible in specific colors. The marks could appear consistently in the same location or present as repeated banding across coverage areas.
What was tried: Fuser replacement was performed. Drums were swapped between colors. Media programming was verified. ROS window cleaning was considered and performed. Developer housings were inspected for debris.
How this played out: When lines appeared in the same position across multiple colors, transfer belt wear was suspected. When lines were color-specific or followed a drum swap, drum/charge roller, and developer housing contamination were primary suspects. Cleaning the ROS windows and removing developer debris corrected some line patterns, while persistent banding required drum, developer, or belt replacement.
Problem: Random blue/black dots across prints
What users observed: Dots appeared randomly across the page, including in white areas, and moved between prints. Dots sometimes appeared with a white border and did not remain in a fixed position.
What was tried: Imaging components were replaced, including drums and developer units, without eliminating the defect. Calibration was repeated. The paper path was inspected for toner accumulation and contamination near the pre-fuser path.
How this played out: The random distribution suggested toner contamination in the paper path or under drum mounting/transport areas rather than a fixed defect on a single drum surface. There was no definite solution to the problem.
Problem: Duplex misalignment
What users observed: Duplex prints were offset between sides by measurable amounts. Attempts to shift the artwork did not reliably lock the alignment, and output drift was not consistent with the file design alone.
What was tried: File export paths were reviewed to ensure unintended scaling/centering was not occurring. Job-level image placement adjustments were attempted. Tray registration and paper registration settings were considered.
How this played out: Registration improved when alignment was corrected using device registration controls and job-level image shift adjustments rather than redesigning artwork. Persistent drift aligned with aging registration behavior and required tray registration correction before fine job shifts were applied.
Other printers showing similar behavior:
- Scans your system for missing or outdated drivers
- Downloads and installs the correct versions
- Creates a restore point before making changes